The digital payments industry is relatively new and continues to evolve, bringing various stakeholders across the value chain on a progressive journey of new developments and fast-paced changes. Yet, Infinitium’s clients are rest assured that the services they receive are constantly in line with EMVCo’s global payment standards for security and compliance.

Being a one-stop solutions provider in the highly-regulated industry of digital payments, guaranteeing industry standards on all fronts is Infinitium’s proof point of Quality. According to Infinitium’s CEO, Ho Ching Wee, “Consistently delivering the best quality is relevant to our clients. It is in how we communicate and service them according to our high standards. This is to ensure our clients’ journey towards digital payment is smooth and secure.” 

Invitation to the Bon Voyage Quality Value Campaign
			
The Value Champion, Jack Cheng and his organising team were inspired to bring the participants on a travel-themed series of online games, Bon Voyage. Jack explained, “We wanted to push the boundaries on how we can get the participants to explore the value of Quality in various ways, while applying its fundamentals across all touchpoints that will add value to their day-to-day work.”


Team Axiom, the winning team from Indonesia
Across the weeks, the 13 teams from Indonesia and Malaysia experienced different specially-crafted games, ranging from travel trivia questions, an Overcooked-inspired challenge to math puzzles. Participants were introduced to a mix of games with varying levels of difficulty that presented Quality as lively, imaginative and vibrant.


The Bon Appetite challenge
While the theme revolved around travel and leisure, participants were clear on the fundamentals of Quality in a work setting. Each game enabled them to exercise their skills and competencies, which is especially important in the digital payments industry that is highly scrutinised. With attention to detail, keen focus, tight collaboration, they completed round after round on time-limits.


Team We Miss Bali, the runner up team from Indonesia
Atya, from the runner-up team We Miss Bali shared, “In order to have the advantage, we made sure to strategise and plan on how we would make the most of our turn.” Her teammate, Apri agreed “In our everyday work, we produce quality results when we know how to leverage on resources at hand. That is how we can keep up with the company’s standards even when facing a situation that is new to the team.”

In maintaining high industry standards, another key aspect to Quality is consistency. Rifky of the winning team Axiom said, “My highlight in this campaign was seeing the level of teamwork we had. Having reliable partners, no matter what happens makes a difference,” he said. Julius, also from Axoim added, “It is the way we understand each other, responding as quickly as possible.”


(L-R) Beginning from the top, Jack, William, Aninda, Ananthi, Amanda & Komathi, the organising team
In the digital payments industry, hitting the ground running is part of the journey to achieving high-levels of quality. Quick-response time to resolve and mitigate issues requires adapting to the current situation as much as it does adhering to the set guidelines. Komathi from the organising team reflected, “It is about identifying and rectifying any problems quickly in order to make the process smoother and more effective.” 

Reliability shines through when one is able to prove themselves over and over again, consistently upholding the tried-and-tested standards, and ultimately resulting in high-quality every part of the way. As how savvy travellers take into account both the journey and the destination, processes are what makes the outcome.